S.E.V.A.

The Service Excellence and Victim Assistance (S.E.V.A.) initiative of Pune Police aimed at redressing public grievances in real time has received good response from residents. S.E.V.A. is a brainchild of Police Commissioner Dr. K. Venktesham who started the initiative on 1st September 2018 in Pune. According to the data provided by Pune Police Commissionerate, of the 1,05,170 residents called for feedback, 1,01,042 people had something good to say about the department.(Hindustan Times – July 23, 2019)

Earlier the system was implemented in Nagpur.

NAGPUR: The feedback collected from complainants at police stations through the Social Law Enforcement and Victim Assistance Cell (S.E.V.A.) app claims 99.82% citizens were satisfied with the services rendered by cops. The feedback was collected by Social Security Branch (SSB) using the app launched by Police Commissioner
Dr. K. Venkatesham to ensure citizens get intended benefits on visiting police stations. (TNN | Updated: Feb 6, 2018, 11:29 IST)

Achievements

1. The S.E.V.A. system received prestigious SKOCH 2018 award at New Delhi.
2. Governor of Maharashtra Hon. Shri Vidyasagar Rao felicitated representative of Embedded Creation along with S.E.V.A. implementation team of Pune Police.
3. Hon. Home Minister, Government of Maharashtra, Shri Anil Deshmukh appreciated the S.E.V.A. system and personally checked the technicalities of system from S.E.V.A. control room, CP office, Pune. (Dt:16/02/2020).
4. Shri. S.S.Kshatriya (I.A.S. Retd.) State Chief Commissioner for Right to Public Service, has recommended the system for state level implementation in all Commissionerate and Police departments. (Dt:13/12/2019).
5. Hon. MP Smt. Supriya Sule visited the S.E.V.A. control room and tested the functioning of system by personally making 200k^th to the complainant / visitor and collected the feedback. (Dt: 25/02/2020).