Lockdown Management - Grievance Redressal System for District Collector Office, Nagpur

Nationwide lockdown proved to be a disastrous condition for many citizens across the nation. Every micro level administrative unit like district collector office of every district made some special arrangements to address the problems and grievances of citizens as per the need and requirements.

District collector Nagpur also came up with Grievance redressal System where any person facing any kind of problems can call to the Grievance redressal cell established by Disaster management cell working in collector office Nagpur.

Every compliant / grievance was registered on a computerized system and all complaints and grievances were categorized among various departments. On registering the complaint, a SMS is sent to the complainant as an acknowledgement.

The registered complaint is immediately forwarded to grievance attending team of every department. The department can check for pending complaints and grievances and take necessary action. After successfully attending the complaint/grievance the attending officer can clear the same from the pending list.


1. The system was launched by Hon. Guardian Minister of Nagpur District Dr. Nitin Raut in presence of District Collector Shri Ravindra Thakre, RDC Shri Ravindra Khajanchi and other top rank officers of Nagpur District.
2. The complete system was developed by a team of women programmers in difficult work form home conditions in less than a week’s time.
3. This is the contribution in fight against COVID -19 Pandemic by the skilled software development of New generation of Digital India.